This policy describes how Teqhou collect and process your personal data in the provision of services to Teqhou clients (“our clients”).
We may change the terms of this policy from time to time. This version is dated May 2018.
Data Controller and Privacy Officer
The data controller collecting and processing the information provided by clients in connection with the provision of our services is the legal entity engaged to provide the services and it may be contacted via firstname.lastname@example.org
We have appointed a Privacy Officer to deal with questions relating to this policy who can be contacted at: email@example.com
The data we collect about
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you as follows:
Identity Data includes, in relation to you or a family member, first name, maiden name, last name, username or similar identifier; marital status; title; date of birth; gender; data contained on a passport, photocard driving licence or other identity card; and data contained in photographs, videos and CCTV images.
Contact Data includes home address and billing address (if different), email address and telephone numbers.
Financial Data includes income, personal expenditure, charitable donations, taxation and other financial-related details; investments and other financial interests; bank account and payment card details; pension details; and data relating to the membership of professional bodies.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Profile Data includes your username and password, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our products and services.
Marketing and Communications Data includes your preferences in receiving marketing material from us and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this policy.
We may collect special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). We may also collect information about criminal convictions and offences.
How is your personal data collected?
You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
engage us to provide services;
subscribe to our publications;
request marketing material to be sent to you;
enter a competition, promotion or survey;
complete one of our enquiry forms; or
provide us with feedback.
Other data controllers (including clients) may also provide your personal data to us.
How we use your personal data
We will only use your personal data where the law allows us to, including in the following circumstances:
To provide and improve our services to you and our clients.
To fulfil our legal and regulatory obligations.
To manage our relationship with you and our clients.
To market our services.
For the purposes of recruitment.
For other legitimate business purposes.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to receive an explanation as to how processing for the new purpose is compatible with the original purpose, please contact our Privacy Officer at: firstname.lastname@example.org.
Please note that we may process your personal data without your knowledge or consent where this is required or permitted by law.
Disclosure of your personal data
We do not sell, distribute or otherwise make personal data commercially available to any party, except as described in this policy or with your prior permission.
We may have to share your personal data with:
Other firms within the Teqhou partner network.
Our auditors, insurers or a competent governmental or regulatory body.
Third party service providers.
Another third party if our client lawfully instructs us to do so, including the parent entity of an audit client and/or its auditor pursuant to ISA 600.
Protection of your personal data
We take the security of the personal data we hold seriously. Policies and procedures are in place to safeguard it from loss, misuse and improper disclosure.
We also have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
All our third-party service providers are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal information for their own purposes. We only permit them to process your personal information for specified purposes and in accordance with our instructions.
To the extent that the processing of personal data involves the transfer of such data to a territory that does not provide an adequate level of protection, we shall implement appropriate safeguards in accordance with applicable data protection legislation. You may request details of any safeguards implemented from our Privacy Officer at: email@example.com.
For how long will we use your personal data?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, regulatory or reporting requirements. To determine the appropriate retention period for personal data, we consider:
the amount, nature, and sensitivity of the data;
the potential risk of harm from unauthorised use or disclosure of the data;
the purposes for which we process the data; and
the applicable legal requirements.
If you have opted out of receiving future publications from us, your contact details will remain on our opt-out list to prevent you from receiving any further publications from us.
Your legal rights
We assume responsibility for keeping an accurate record of personal data once you have submitted the information. Please inform us of any changes to your information.
You are entitled to:
Request access to your personal data.
Request the correction or erasure of your personal data.
Object to the processing of your personal data.
Request a restriction of processing of your personal data.
Request the transfer of your personal data to you or to a third party.
Withdraw consent at any time, where we are relying on consent to process your personal data.
To exercise any of the above rights please contact our Privacy Officer at: firstname.lastname@example.org.
We may need to request specific information from you to help us to confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Third party websites and social media platforms
You may wish to participate in the various social media platforms hosted by us. However, we do not accept any responsibility for any personal information that you share on such platforms that is subsequently used, misused or otherwise appropriated by another user.
If you are concerned about an alleged breach of privacy law or any other regulation by us please contact our Privacy Officer who will ensure that your complaint is investigated.
You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection issues.