Teqhou brings you the latest in sales software from Microsoft
Implementing D365 Sales with Teqhou by your side couldn't be simpler. From the initial consultation through to bespoke developments and aftercare support, we offer an experienced team with many years' experience implementing D365 Sales. We gather your requirements and fit the model to your business exactly. By providing on-site or remote training and user guides we can make sure your team is fully on-board before your chosen go-live date. Our support desk team can provide ongoing support with issues, changes and system upgrades/updates within a timely manner. Contact our sales team to discuss a free pre-sales demonstration.
The Microsoft D365 Sales module can help you guide and collaborate with customers to improve their buying experience. It can integrate with LinkedIn Sales Navigator to provide insights into what customers are looking for, and help you get in contact with them at just the right time, such as when they move job roles or companies. The proactive guidance around personalised talking points and topics allows sellers to ascertain the next best action to take to progress the relationship or clinch the deal.
The integrated real-time insights function within Microsoft D365 Sales allows sellers to shorten the sales cycle by personalising interaction, and the AI powered analysis of call transcriptions – which analyses elements such as buyer sentiment and priorities – are invaluable in this personalisation. Built-in coaching tools aids managers in helping sellers to improve their approach and tactics, so the sales team becomes more focused on what the customer wants. The enterprise collaboration hub brings together colleagues, customers and contextual customer data. This is a key consideration for businesses operating remote sales teams in the new normal.
Managing omnichannel communications manually can present a huge challenge for any organisation, and with communications taking place in this way, it’s hard to get any kind of consistency in approach, let alone monitor it or deliver a seamless service. With Microsoft D365’s Service module, communication across multiple channels is undertaken from one unified agent desktop – giving an end-to-end solution.
With full visibility of the customer record your customer service agents can see their profile and former interactions with the organisation. They have full conversation summaries and support history available at-a-glance. The agent can anticipate customer needs, which not only enhances productivity and efficiency – but by enabling the agent to quickly resolve an issue or query also means the customer has a more seamless and satisfactory experience.
When customer information can be seen on one platform, in real-time, nurturing prospects and customers becomes a more achievable prospect. The understanding gained from seeing customer information in this way creates a better approach for personalising their sales journey. Creating content with which to engage the customer is easily executed in the Marketing area using quick or extended views and functionalities.
MINIMISE ROUTINE TASKS
Get suggestions to automatically create new records such as contacts, meetings and tasks.
PRIORITISE DAILY ACTIVITIES
Remain productive anywhere, anytime with native mobile experiences optimised for the seller’s daily tasks.
Minimise app switching with contextual sales data surfaced in productivity apps like Outlook.
AUTOMATE SALES AND MARKETING PROCESSES
Connect your processes with a common platform to optimise efficiencies and marketing ROI and lead handoff.
CUT TIME SPENT ON DATA ENTRY
Use a smartphone to dictate notes and its camera to scan and convert business cards into new records.